TestimonialsWhat our customers say
I cannot express enough how thrilled we are with the exceptional product and service provided by Sauna King. From the moment we went in to the showroom, we were met with professionalism and warmth that instantly put us at ease. Ian, the owner, is a true gem – friendly, trustworthy, and incredibly knowledgeable. He guided us through the entire process with patience and expertise, ensuring that every detail was perfect.
We had researched infra-red saunas extensively and decided the only option for us was going to be a built-in sauna (converted from a walk-in linen closet). After sales service was also a very important factor, as we needed to make sure that if servicing or parts are required, a local company could provide support.
We proposed the built-in concept to Ian and he came out to our house to measure up and provide a detailed quotation and drawings straight away. We decided to go straight ahead and about 6 weeks later we became the proud owners of our own built-in infrared sauna. Sauna King could have done it earlier but 6 weeks suited our family timing best. The carpenters that did the custom build and installation were extremely professional, fast and cleaned up everything. Ian and his team also communicated very clearly about what would be done, when, and they stuck to the schedule. The craftsmanship of our sauna is genuinely impeccable, and it’s clear that Ian and his team take great pride in delivering top-notch quality.
The sauna itself is just perfect and delivers perfect even heat and a deep sweat. I personally love the chromotherapy/LED lights that we added as an option and would highly recommend.
Overall, Ian went above and beyond to accommodate our needs and preferences, making the entire experience seamless and enjoyable. His dedication to customer satisfaction is truly commendable, and it’s evident that he genuinely cares about his clients.
In an industry where trust is paramount, we have full confidence in Sauna King. Ian’s integrity and professionalism set the standard for excellence, and we wouldn’t hesitate to recommend Sauna King to anyone in search of exceptional service and top-quality saunas.
Thank you, Ian for exceeding all expectations and for transforming our space into a sanctuary of comfort and luxury. We are beyond grateful for your expertise and exceptional service.
Wonderful interaction with Ian prior to purchasing our sauna, and also awesome effort from Ian setting up and preparing our sauna.
The sauna has passed all of our highest expectations, and we are really benefitting from the mental and physical effects.
Very happy with our sauna.
They were extremely helpful in picking the right sauna, and they delivered it up a flight of stairs before assembling it extremely promptly! There was a slight issue with the lighting and Ian remedied it within a day at no extra cost! He personally sourced the rogue item and came back to solve the issue himself. He and the team are genuinely great people.
As for the sauna, we use it nearly everyday, and have done for about a year now. It works like clockwork, and it’s incredible after a workout, or winding down before bed. Can’t fault it at all, and I’d highly recommend if you were sitting on the fence about a sauna, or who to buy from.
Thanks Ian and the team!
I have been thinking about investing in a sauna for a long time to help with my arthritis. I moved home last year and took the opportunity to finally get one. Ian was extremely helpful and then patient while I had an extension built.
The sauna was installed by Ian and his team with the minimum of fuss now I am using it a number of times a week and can see the benefits for arthritic pain already.
I must say that the sauna that Ian has provided is better quality than expected so I am very happy with it.
Many companies don’t want to know you after they have your money but Ian is quick to respond and provides great after sales service as well.
I am relieved to know that there are still genuine helpful and trustworthy people left in today’s crazy world.
Thank you Ian.
Ian and his team built a high-quality outdoor sauna for us which has a beautiful garden view through the large double glazed window.
The sauna heats up quickly and is nice and hot. We love having a sauna at home!
Thank you for the wonderful work you did on our bespoke outdoor sauna, It’s fabulous.
We really appreciated the attention to detail and Ian’s’ problem solving to meet our requirements. The workmanship is excellent thanks to Andy, and value for money second to none.
Ian was extremely helpful, highly knowledgeable and provided excellent advice. The work was completed early and efficiently, just in time for winter.
We would highly recommend Sauna King.
Greg and Linden, Seaview Downs, SA
After a recent trip to Canberra to visit a friend, who has his own sauna and explained to us the health benefits of its use, we came back to Adelaide and explored our options, before deciding to visit ‘the Sauna King’ showroom at Clovelly Park.
After having a good look at the options available we decided that a 2 person sauna would suit us perfectly. We paid our deposit that day and low and behold, I got a message from Ian Groom that night to let me know the sauna would be delivered and installed the very next day. Wow – what service! So Ian and Ryan promptly delivered and installed the sauna next day as promised and we were in it that evening and have so for every day since installed.
We absolutely love it and feel very refreshed after using it and my wife feels her skin has also benefitted in the short time we have been using the sauna.
We cannot recommend highly enough the initial sales service, delivery and installation provided by ‘the Sauna King’ and it’s a delight to enjoy its benefits right in our own back yard.
Many thanks to Ian and his team
I bought a Sauna King ‘Le Grande’ sauna from Ian who was very helpful in helping me work out which sauna would be best for my needs – clearly going through all the different options as well as being very open as to what else was available on the market.
His after purchase service was second to none, helping organise fast and easy delivery and installation. Ian even got back in touch a week later to make sure everything was going OK with the sauna.
A few weeks in, and we couldn’t be happier with our purchase. Would highly recommend doing business with Ian and Sauna King”.
I received the sauna and set it up within one hour I had it set up and ready to go. I thoroughly enjoyed my first sauna, with many more to come.
Thank you Sauna King for a well-priced unit and prompt delivery thank you.
I recommend anyone wanting a quality and efficient sauna to purchase one from Ian Groom’s company The Sauna King.
The quick and caring way in which he installed our sauna was most impressive as was his follow up advice and patience with all of my queries.
Unlike many other businesses, when we had to sell the sauna for personal reasons 4 years later, I was very pleasantly surprised by his very willing and generous advice and encouragement throughout the process.
I have no hesitation in recommending him to any other purchaser.
After many years of threatening to by myself a sauna but demoting the thought on the ‘what do list’ and limiting saunas to Aquatic Centre Visits, COVID finally sent me over the edge. Suddenly the thought of having to share this space with others in a commercial aquatic centrewas no longer that appealing.
Long story short I had already laid a concrete slab in an appropriate spot in our backyard. I have searched ‘saunas for sale’ intermittently for years but I have never been keen on an infrared and any ‘outdoor’ traditional sauna that I could find on the market just didn’t seem sturdy enough. Being on Phillip Island I had only searched in Victoria. When I extended my search for some reason, I found ‘The Sauna King’. I thought, ‘well I’ll be the judge of that’.
I read the blurb on most ‘outdoor’ saunas being designed for under cover areas and couldn’t agree more. Not sturdy enough. Then I saw Ian’s pictures of a sauna looking like a solid cubby house with colour-bond roof, and internal shots that truly looked like a smaller version of a commercial sauna and that was it – if I ever did bite the bullet this is the one I would want.
As my 60th birthday approached my six kids got together and decided to surprise me with a sauna. My wife urged them to check with me first as if I got a sauna I was not happy with I might ‘sook up’ – and she’s dead right. No brand name needs to be mentioned, but their selection was one I’d dismissed. I suggested I order one through ‘The Sauna King’ – they’re budget would become the deposit and I’ll pick it up from there.
Ian was so good to liaise with through this process. After some general chit-chat and handy suggestions I sent through the dimensions and floor plan. I was given regular updates as to the progress, delayed a little by having to source cedar from different places due to high demand during Covid. A couple of weeks later and it’s being freighted from Adelaide and a few days after that it’s sitting on a pallet in my garage.
There is some weight in it so don’t think you can whack it up yourself, but sturdy is what I wanted. With the help of my son-in-law (a carpenter) and a couple of heavy lifters we had it up in a few hours. Electrician in to wire it all up and Robert’s your father’s brother.
The only thing I have been disappointed with is that I waiting so long. On a scale of 0-10 of how happy I am with the finished product and how it works – it’s off the charts. You pay more than the cheaper flimsy ones but this is the sauna you want.
My biggest recommendation to anyone else is advice given to me by a friend of mine who is a jockey and has had a few different saunas over the years. That is – don’t go too big. 2m x 2m is what he suggested and this just happened to be the dimensions of my pre-laid slab. Means is heats up quick and very efficient. Each to their own though. Ian was very accommodating in making it to fit the area and forthcoming on how to trim costs a little bit. For example he suggested I didn’t need a floor because I was putting it on a concrete slab.
In summary I cannot recommend The Sauna King highly enough. Though we had not met and I was buying sight unseen, he sounded like he was riddled with integrity and never was I the slightest bit nervous about the process. So if you’re a sauna freak like me, do yourself a favour and speak to ‘The Sauna King’.
Need to go now …… saunas ready!
Well after an extremely bad experience purchasing a steam sauna from a company in Sydney that was poor quality and faulty and was eventually returned to this very difficult company I decided to call The Sauna King in Adelaide.
My first thoughts after speaking with the Owner Ian Groom was how professional and concern for Customer satisfaction Ian showed. He not only thoroughly explained the Infrared Sauna system to me, but he allowed me to go to his warehouse and view an Infrared Sauna on display.
As it turns out with again very professional Customer Service, we negotiated a great price for me to purchase the Corner Infrared Sauna on display and he offered to deliver and install the Sauna at no extra cost to me.
The Sauna was delivered and installed by Ian and his staff and it included a few extra goodies at no charge, and I have to say I absolutely Love the Sauna which I use daily and the Canadian Cedar gives the sauna a very nice aroma as well as it looks great.
I absolutely categorically Recommend The Sauna King to anybody in the market for a Quality Sauna as you will be dealing with an Excellent Company run by a very professional and caring owner and a very reliable staff, and I highly recommend the Infrared Sauna.
To whom it may concern …We love our new IR sauna from Sauna King. Ian was very helpful, his service is impeccable. Thank you Ian, we are very happy with our purchase.
We purchased our Infrared sauna 14 years ago from Ian at The Sauna King . In that time my wife and I have used it regularly up to 4 times a week. We had a heater fail and called at the shop and collected a new element which was in stock. We are very happy with our choice of Sauna supplier
“We have had our sauna for 14 years now and it’s still going strong. Since my last testimonial in 2014 we have only had to replace an element, and once again, Ian promptly attended to do this. We probably use it an average of 3 or 4 times a week, more in winter than summer. We still love it, and would not hesitate in recommending Sauna King to anyone interested in investing in this amazing therapy. The reliability of the after-sale service after this length of time has been impressive.”
Sauna arrived quickly and I installed it. Working fantastically. Great service.
Thank you very much !
We bought a traditional self-assemble sauna from Ian at The Sauna King in 2020 and we couldn’t be happier with the finished product and the service that we received throughout. We researched a lot of options and the product that Ian was able to supply exceeded our expectations and was priced very well.
Ian was able to expertly answer all of our questions as we were selecting the right product for us, he kept us informed through the shipping and delivery process, and he provided us with excellent advice throughout the assembly. All of the components are excellent quality and the self-assembly process was straightforward because of how well everything was packaged and labelled.
My wife has been an instant convert and we are both loving every minute of time spent in there. I wouldn’t hesitate to recommend The Sauna King to anyone. Thank you!
Having moved to Australia from Northern Europe I was quite keen to find a high-quality traditional sauna for my home. I have to say that I’m very impressed with the Sauna King Colorado model.
Ian had it shipped within a few days and at a fair price. It’s beautiful timber and was so easy to set up. In fact, I assembled it all by myself, as my partner was at work the day it arrived and I just couldn’t wait.
I especially commend Ian’s customer service; he provided great advice before my purchase and was available on the phone for some small questions that came up while setting everything up in my house.
Thanks again and looking forward to many happy sauna sessions!
“Fantastic service from Ian and his team, I was having a lot of trouble locating a part in the market place, I contacted Ian and the part was delivered to my house the next morning, couldn’t be happier !!”
“I bought my (far infrared sauna room) recently from the Sauna King. It has prompted me to write and let other potential customers know how exceptional Ian Groom is. I can honestly say, if you buy your sauna from Ian you will not be disappointed. What sets him apart from other companies I spoke with, is the personal feel nothing was rushed or too much trouble when he went through the various options. I am so happy with our purchase & already we feel the benefits. Thank you Ian for your five star service. B. Abberdan Clapham January 2017
“I would like to say how much we have enjoyed our new Sauna that you delivered & installed for us last week. We have used it 5 times already & cant believe how easy it is to operate & the DVD player is a big plus. Our sauna quickly heats up to 48 & then we relax & watch an episode of our favourite show while building up a good sweat. Scott & I have different experiences with how we build up a sweat but the result after our sessions are the same & we are happy with the results. We are now feeling like we have started to move towards a healthier lifestyle with the sauna kickstarting our health plan as we move into our mid 40’s & beyond. We could not be happier with the quality of our sauna & your personal service that we received.” Thankyou
“My husband and I purchased a 3 person sauna from The Sauna King in 2006 and since that time we have enjoyed using it regularly. I love having a sauna when I’m feeling tired or stressed – it completely relaxes and refreshes me. My husband uses it at least twice a week for health and relaxation. This is where he reads the paper on the weekend. Whenever I feel the beginnings of a cold or other illness the first thing I do is have a series of saunas and this usually knocks it on the head. In combination with my colon hydrotherapy business it is the perfect detoxification package. The only issue we have had in the 8 years since we bought the sauna is that one of the elements needed replacing, and this was promptly sorted by Ian. I would not hesitate in recommending infra-red saunas as a therapy or in recommending the Sauna King as a business.”
“I purchased my sauna from Ian a few months ago and I’m extremely grateful. Not only do I feel healthier and more flexible, I regularly get comments about my skin, I’ve lost 10 kg without changing any of my lifestyle habits, I’m more energetic and happier. My sleeping has also improved, I’ve experienced tangible stress relief and the far infrared heat isn’t oppressive or tiring. Ian has also been wonderful and provided me with personal service that included installation of the unit, follow up visits to fit my cover and advice on more than one occasion.I’d recommend him and his saunas without hesitation. .”
“I just want to say “Thanks” again for the great service that we received from Sauna King company and from a proprietor Ian Groom in particular. Prior to purchasing infrared sauna from your company I had a quite bad experience dealing with the builder that collected from us all the money for our home renovation including a full amount for a new infrared sauna. He then disappeared with all of our money. Having lost quite a lot we were still in a position to get infrared sauna that because we knew about all the benefits of this type of sauna. Ian has been very cooperative and understanding and unbelievably patient when he had to reply on a large number of my emails with the requests for more and more details. We have finally struck a deal and our sauna arrived within 2 or 3 working days only. It took just about 20 minutes to assemble all the panels and then another 1h-1.5h to get all electrical devices to work (sauna arrived with DVD and HDTV screen). We have even customised a sauna getting a set top box connected to enable HDTV to receive the free TV channels signals. We enjoy our infrared sauna very much and want to stress again all our appreciation for an excellent service that we received from Sauna King and it’s proprietor Ian Groom. Regards,”
“Hi Ian, Unreal,I had the best nights sleep for a long time Hope your trip back to Adelaide was not too bad. Thank you for your good work.”
“Hi all, many thanks to Ian and his team for the great technical assistance with my older style sauna. Even though it wasn’t a Saunaking sauna Ian was kind enough and knowledgeable enough to fix my problem. I’ve had saunas and spas for 20 years now and I highly recommend your next sauna should come from someone with Ian’s experience. Again thanks Ian.”
“To whom it may concern I wish to say a few words about my dealings with the Sauna King company. I have been dealing with Ian Groom for 6 – 7 years and the first time I met him at the show grounds (Adelaide) we were looking at sauna’s and becoming very interested. We spoke to Ian, went away, looked at many others, some of which were cheaper at the time, but came back to Ian as he was the most genuine, with great PR and continues these qualities in any after sales services. I won’t go anywhere else, and a good human being should be rewarded. Yours sincerely”